CUSTOMER ENGAGEMENT & COMMERCE (CEC)
Take a look at our scenarios to discover what a fully integrated buyer experience could look like
for your business and end customers.
COMMERCE & MARKETING
Purchasing should be fun. Choosing the right e-commerce platform is essential for successful e-commerce. “Right” means that it has been well designed and works smoothly. Your customers should be able to make purchases when, where and how they want. “Right” also means that the platform will analyze click behavior and guide customers to their goals. We will help you analyze each individual shopper in real time, identify segments and advise them in a personalized manner based on all available data. In just a few clicks you can provide thousands of customers with relevant offers and a unique shopping experience. We provide a full service for OmniChannel projects, including consultancy, implementation, hosting and content services from a single source. We will show you how you can best combine e-shop and high street commerce.
PRODUCT INFORMATION & PIM
Product content breathes life into your shop. Good product data must be complete, current, fit the need, specific to the range of products and oriented toward both the customer and the function. And it must be managed efficiently. The route to the go live stage for management software is long and complex. Our employees understand your daily business and will create tailor-made, user-friendly solutions that fit your workflow. We combine your internal structures, show you how you can optimize data in different formats and provide the relevant information at the click of a button according to customer, channel and marketplace. We will be happy to relieve you of the constant task of data collection. We create the foundation, which you can refine to suit your needs.
An online shop must be perfect all round. All associated systems and processes should be stable, reliable and scalable - and work smoothly together so that your customers can enjoy a successful shopping experience. Whether merchandise management, media data administration, warehousing, logistics, production systems, CRM, marketing and BI: your e-commerce system need access to all necessary areas of your system. As an integration partner, POET ensures that this happens in real time. Regardless of how your system landscape has been designed, we make your purchasing process consistent across all divisions and departments. With us as your SAP partner, integration into the SAP landscape is a matter of course.